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How/when may I contact Support Team?

You may send an e-mail any time and it will be answered on the next working day on office hours (9:00 - 18:00 CET). Bank holidays correspond to Barcelona's. Depending on your Access Project:

  • RES/BSC: support AT bsc DOT es
  • PRACE: prace UNDERSCORE support AT bsc DOT es

Please, bear in mind to include all the relevant information in your mail when contacting support:

  • Job Ids
  • Software and version used
  • Environment
  • Machine
  • Username
  • Exact steps that lead to the issue
  • Error messages