Contact us
How/when may I contact Support Team?
You may send an e-mail any time and it will be answered on the next working day on office hours (9:00 - 18:00 CET). Bank holidays correspond to Barcelona's. Depending on your Access Project:
- RES/BSC: support AT bsc DOT es
- PRACE: prace UNDERSCORE support AT bsc DOT es
caution
Please, bear in mind to include all the relevant information in your mail when contacting support:
- Job Ids
- Software and version used
- Environment
- Machine
- Username
- Exact steps that lead to the issue
- Error messages