1st level user support coordinator

Job Reference



1st level user support coordinator

Closing Date

Wednesday, 30 September, 2020
Reference: 301_20_OP_US
Job title: 1st level user support coordinator

About BSC

The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain. It houses MareNostrum, one of the most powerful supercomputers in Europe, and is a hosting member of the PRACE European distributed supercomputing infrastructure. The mission of BSC is to research, develop and manage information technologies in order to facilitate scientific progress. BSC combines HPC service provision and R&D into both computer and computational science (life, earth and engineering sciences) under one roof, and currently has over 650 staff from 49 countries.

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Context And Mission

The Barcelona Supercomputing Center-Centro Nacional de Supercomputación (BSC-CNS) is looking for a coordinator of the 1st level User support team to join the user support group inside the BSC-CNS's Operations Department.

The position will be responsible for the training and coordination of the 1st level support team and will work in the resolution of the 2nd level support tickets generated by the HPC users working in the BSC supercomputers. Also the position will have an important role in European and national projects to coordinate different tasks and to cooperate with other centers and work together in EU infrastructures to reinforce the use of HPC and Big Data around the EU researchers.
The 1st level support team is in charge of the contact with the users and the resolution of the 1st level requests. The team is also responsible to fulfill the SLAs related to the 1st level user support service as for example the time to respond, time to reply and level of user satisfaction.

Key Duties

  • Coordination of the 1st level support team
  • Porting and optimization of various scientific application codes to multiple supercomputing platforms
  • Performance analysis and benchmarking of applications.
  • Support to researchers within their work field: (Engineering, Chemestry, Biology, ...
  • Addressing scientific user issues as they are encountered as users pursue HPC results on the supercomputing resources available.
  • Collaborating with other functional groups within the center on technical matters related to supporting scientific application work. 
  • Participating in European e-infrastructures projects like EUDAT, PRACE and HBP.
  • Providing the required tools and reports to fulfill the SLAs and demonstrate it.


  • Education
    • Bachelor in Computer Science, Telecommunications, Physics or related discipline.
  • Essential Knowledge and Professional Experience
    • at least 2 years of experience in a similar position.
    • at least 8 years of experience in providing HPC user support in a multidisciplinary environment like BSC.
    • Experience in working with codes programmed in Fortran, C, MPI, OpenMP, and other parallel methods
    • Experience with the use of performance analysis tools, compiler analysis tools, and debuggers
    • Experience developing, debugging, maintaining, supporting, and using application software
    • A thorough understanding of high performance computing architectures.
    • Experience with non-relation databases and cloud environments
  • Competences
    • Excellent interpersonal skills to be able to work within a team to complete tasks on schedule.
    • Experience coordinating the work of other parts of the team.
    • Analytical problem solving ability.
    • Ability to work effectively in a fast-paced, high volume, deadline-driven environment.
    • Planning and organizing (Structured mindset).
    • Proactive Cooperation (Desire to learn and improve).
    • Service Attitude.
    • Flexibility.


  • The position will be located at BSC within the Operations Department
  • We offer a full-time contract, a good working environment, a highly stimulating environment with state-of-the-art infrastructure, flexible working hours, extensive training plan, tickets restaurant, private health insurance, fully support to the relocation procedures
  • Duration: Permanent
  • Salary: we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona
  • Starting date: 1/11/2020

Applications Procedure

All applications must include:

  • A Cover Letter with a statement of interest in English, including two contacts for further references - Applications without this document will not be considered

  • A full CV in English including contact details


The vacancy will remain open until suitable candidate has been hired. Applications will be regularly reviewed and potential candidates will be contacted.

Diversity and Equal Opportunity Employment

BSC-CNS is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other basis protected by applicable state or local law.

Application Form

Please, upload your CV document using the following name structure: Name_Surname_CV
Files must be less than 3 MB.
Allowed file types: txt rtf pdf doc docx.
Please, upload your CV document using the following name structure: Name_Surname_CoverLetter
Files must be less than 3 MB.
Allowed file types: txt rtf pdf doc docx zip.
Please, upload your CV document using the following name structure: Name_Surname_OtherDocument
Files must be less than 10 MB.
Allowed file types: txt rtf pdf doc docx rar tar zip.
** Consider that the information provided in relation to gender and nationality will be used solely for statistical purposes.