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Characterization of Workload and Resource Consumption for an Online Travel and Booking Site. (2010).
Non-intrusive Estimation of QoS Degradation Impact on E-commerce User Satisfaction. Network Computing and Applications (NCA), 2011 10th IEEE International Symposium on 179–186 (2011).
A methodology for the evaluation of high response time on E-commerce users and sales. Information Systems Frontiers (2012).doi:10.1007/s10796-012-9387-4
Self-Adaptive Utility-Based Web Session Management. (2009).at <http://www.frombarcelona.org/JordiTorresHomePage/wp-content/uploads/2008/10/torreslearning2008.pdf>